If you need assistance outside these hours, call the 24-hour Assaulted Women’s Helpline 416.863.0511.
in partnership with
With the right support, safety, healing, and hope are possible. Together, we can create healthier, more supportive relationships.
We’re here when you need us – whether you’re seeking safety, trying to understand your situation, or supporting someone you care about.
Connect your way: phone, text, chat, or email.
No eligibility requirements. No pressure.
Your safety. Your choices. Your pace.
Every team member is trained in trauma-informed care and understands the courage it takes to reach out. Many of us have dedicated our careers to ending gender-based violence because we believe everyone deserves to live free from fear and harm.
Everyone affected by gender-based violence in the Greater Toronto Area.
Here you will find answers to some of the most commonly asked questions about our services. If you have a question that is not answered here, please feel free to email us at safepathway@yorktownfamilyservices.com.
This service is for anyone residing in the Greater Toronto Area that is affected by violence or abuse in their personal life. You don’t need to be sure about what’s happening or have a label for it. We’re here if you’re:
– Experiencing fear, control, or harm in any relationship (partner, family member, or someone else)
– Dealing with unwanted sexual attention, harassment, or assault
– Feeling unsafe or controlled by someone in your life
– Being followed, watched, or contacted against your wishes
– Questioning whether what’s happening to you is okay
– Worried about someone you care about (a friend, family member, colleague, or neighbour)
– Unsure if you need help but want to talk things through
You don’t need to be in crisis or immediate danger to reach out. Many people contact us just to make sense of what they’re experiencing or to learn how to support someone else. There’s no wrong reason to connect with us.
We welcome people of all genders, backgrounds, and immigration statuses. You don’t have to share any personal information you’re not comfortable with.
Yes, what you share with Safe Pathway is confidential. We maintain strict confidentiality standards. We cannot disclose information about you or what you tell us.
There are limits to confidentiality however. For example, if we suspect child abuse, maltreatment or imminent danger to either yourself or others, we are legally obliged to take action to ensure public safety.
To learn more, please consult our Privacy Policy.
Our support team is available during these times:
Monday, Wednesday, Friday: 10:00am – 2:00pm
Tuesday, Thursday: 4:30pm – 7pm
To protect your safety and privacy we will not respond to texts or calls sent after hours.
Please note this is not an emergency or crisis line. If you need immediate assistance, call the 24-hour Assaulted Women’s Helpline 416.863.0511 or 911.
No, Safe Pathway services are free for individuals based in the Greater Toronto Area.
When you contact Safe Pathway, you will be connected with a trained professional who will listen and provide nonjudgmental support to address your needs.
Yes. We can help you understand how to support them safely and effectively.
We can discuss:
We can’t contact someone directly without their permission, but we can help you be the best support possible. Sometimes just letting them know you’re there, without judgement, makes a real difference.
If you’re not ready to speak with one of our trained professionals yet, please feel free to consult the resources on this site in the meantime.
We are here and ready to help when you feel ready to speak to us.
Thank you for reaching out – we know that it can be difficult to ask for support.
We are currently unavailable, as we are closed today for staff training, but we will be back tomorrow.
If this is an emergency, call 911 for immediate assistance.
Thank you for reaching out – we know that it can be difficult to ask for support.
We are currently unavailable, as we are closed today for staff training, but we will be back tomorrow.
If this is an emergency, call 911 for immediate assistance.
Thank you for your feedback!
Thank you for reaching out. We know that it can be difficult to ask for support. We will respond as soon as we can.
If this is an emergency, call 911 for immediate assistance.