Our support team is available during these times: Monday, Wednesday, Friday: 10:00am – 2:00pm Tuesday, Thursday: 4:30pm – 7pm

If you need assistance outside these hours, call the 24-hour Assaulted Women’s Helpline 416.863.0511.

Cookie Policy

Si prefieres acceder a los servicios en español, avísanos y te pondremos en contacto con un trabajador de apoyo que hable español.

Last Updated: 11/19/2025

A cookie is a small text file that is stored in a dedicated location on your computer, mobile device, tablet or other device when you use your browser to visit an online service. This Policy includes in the term “Cookie” other tracking technologies, including, but not limited to, web beacons and tracking pixels. These tracking technologies are not necessarily stored on your computer or device. Any Personal Information we collect using Cookies or on our behalf is treated with the same level of confidentiality as any other Personal Information we hold.

a. Essential cookies

These Cookies are necessary for the operation of the Website and provide basic functions and may include connecting to our Platforms, maintaining your session and preventing security threats. We cannot disable these Cookies in our systems without affecting the operation of the Website. However, if you wish, you can block or delete them by changing your browser settings and forcing all Cookies on the Website to be blocked.

b. Non-essential cookies

Non-essential Cookies provide certain non-essential functionalities on our Website, for functional, analytical or advertising purposes. We will ask for your consent before using these Cookies.

  • Functional Cookies: We use these Cookies to facilitate non-essential functionalities of our Website, such as the integration of content such as videos or the sharing of Website content on social media.
  • Advertising Cookies: Our Website displays advertisements. These Cookies help us to track the effectiveness of our advertising campaigns and to personalize our ads so that they are meaningful to you.
  • Analytical cookies: These cookies store information such as the number of visitors to our Website or the page they have visited. They help us to understand and analyze the performance of our Website, and our potential improvements.

c. How to manage Cookies

You can manage and deactivate Cookies through your browser’s Cookie settings and your mobile device’s advertising settings. However, if you refuse Cookies, you may not be able to use all the features of the Website, and you will continue to receive advertising, but it will no longer be as tailored to your needs.

Your online advertising choices

We may collect your Personal Information to offer you advertisements about goods and services and may work with online advertising companies to present you with relevant and useful advertisements. This Personal Information is collected either directly from you or as described above in the section ” Cookies “.
We may also use your mobile advertising ID to target and measure the effectiveness of advertising campaigns. On iOS, this identifier is called “IDFA” (ID For Advertising); on Android (Google Play), this identifier is called “AAID” (Android Advertising ID).
You can control the collection and use of online advertising by expressing your preferences in your mobile devices. You can also control the use of your mobile advertising ID by resetting the IDFA or AAID or restricting its use in your mobile device settings.

Manage cookie preferences

Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

Sorry, We're Closed

Thank you for reaching out – we know that it can be difficult to ask for support.

We are currently unavailable, as we are closed today for staff training, but we will be back tomorrow.

If this is an emergency, call 911 for immediate assistance.

Sorry, We're Closed

Thank you for reaching out – we know that it can be difficult to ask for support.

We are currently unavailable, as we are closed today for staff training, but we will be back tomorrow.

If this is an emergency, call 911 for immediate assistance.

Thank you for your feedback!

Thank you

Thank you for reaching out. We know that it can be difficult to ask for support. We will respond as soon as we can.

If this is an emergency, call 911 for immediate assistance.